Privacy Policy

cominoferry.com (hereinafter referred to as "Maltamariner" or "we") as the Data Administrator takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with data protection laws. This privacy statement informs you about how, to what extent, and for what purpose we process the personal data of customers using the Maltamariner website and application.

1. Subject of Data Protection

The subject of data protection is personal data. Data is personal if it can be attributed to an identified or identifiable natural person. This includes information such as names, addresses, email addresses, and phone numbers.

2. Collection, Processing, and Use of Personal Data on Request

Using our website and application is usually possible without providing personal data. You are not obliged to visit this website or to provide any personal data. If you do not provide us with personal data, you may not be able to use certain features of this website. Otherwise, it will have no consequences for you. The collection of users' personal data on our site is always voluntary, except in the cases described below. We would like to point out that data transmission over the Internet (e.g., email communication) may have security gaps. Complete protection of data from third-party access is not possible. We collect, process, and use your personal data that you provided to us during booking or account registration in our member area, to the extent necessary for the following purposes:

  1. Registration and Fulfillment of the Agreement » Data you provide when creating an account, such as first name, email address, phone number, mobile phone number, address, and data that will be provided depending on the service you use » We collect, process, and use transactional data regarding your activity on the websites (e.g., purchases, content you generate or that is related to your account) » Billing data and other data you provide to make a purchase » Data collected in the context of reviews, chats, and correspondence on the website or via email, fax, and mail » Other personal data we may request for special purposes » If you voluntarily provide us with additional personal data during registration, this data will also be used to fulfill the agreement

  2. Establishing Contact If you provide us with personal data to establish contact, this data will be used by us as it is necessary for the purpose of the communication.

  3. Marketing and Opinion Research 3.1 Maltamariner may process and use your personal data for marketing and opinion research purposes, e.g., to send emails with general information or of an advertising nature (newsletter), based on the consent you provided. You can withdraw the consent you gave us at any time with future effect. 3.2 Additionally, if you are already our customer, we may send advertising emails about products similar to those you have already ordered, based on Maltamariner's legitimate interests. You can opt out of receiving these emails when making a reservation or at any time thereafter. 3.3 If you wish to withdraw your consent to receive emails from us (3.1) or wish to opt out (3.2), please follow the instructions in the appropriate email you receive from us to withdraw consent or opt out. In such cases, you will no longer receive such email communications from us (after a short period in which your withdrawal of consent or opt-out is technically processed). Additionally, you can object to the use of your personal data for marketing purposes based on legitimate interests, e.g., in the case of marketing emails to existing customers (3.2) or in the case of direct mail marketing activities. In both cases, simply send an email to the following address: rejsy@cominoferry.com. Exercising the right to withdraw consent, opt out, or object to the use of data for marketing purposes is free of charge.

  4. Information You Provide to Payment Processors All payments are processed by a PCI/DSS-compliant (these are security standards for the payment card industry) payment processing service provider engaged by us. All information collected by these external providers for the purpose of processing your payments is not available to us unless you have provided this information in connection with your use of our websites or our products and services.

  5. Aggregate Information We may share your information with related or unrelated third parties in an anonymous, aggregate manner. While this information will not personally identify you, in some cases, these third parties may combine this aggregate information with other data they have about you or receive from third parties in a way that allows them to personally identify you.

3. Data Processing to Enable Use of the Website

When you visit our website, we collect the necessary data to enable you to use it (usage data). This includes your IP address and data regarding the start, end, and subject of your use of the website, as well as any identifying data (e.g., login data when you log into a protected area). This data is used to provide services and design them according to user preferences. This data is always deleted as soon as it is no longer needed, and there is no obligation to store it. Information about the processing of pseudonymous user profiles can be found in section 7.

4. Data Processing for Mobile Applications and Devices

When you download data, use our mobile applications, or access one of our mobile-optimized websites, we may collect information about you and your mobile device as described above in this statement. This may include location data, for example, if you share it for our mobile application. We use this information to provide you with location-based services, such as search results and other personalized content, if approved by you and your device. You can control or disable location services from the settings menu on most mobile devices. If you have questions about disabling location services on your device, we recommend contacting your mobile service provider or device manufacturer. If we collect other personal data transmitted as a result of using our mobile applications or accessing our website via a mobile device, we will obtain your explicit consent in advance.

5. Data Collected from Other Sources

We may obtain additional information about you from third parties to supplement the information about your account to the extent permitted by law. This includes demographic and navigation data, credit control data, and other information from credit agencies, to the extent permitted by law.

6. Cookies

When you visit our website, information may be stored on your computer in the form of a cookie. This section describes the cookies we use, explains why we use them, and how we process the collected information. It also explains how cookies enable our website and application to function correctly and why you may not be able to use the full functionality of the website if you disable cookies. By visiting our website without changing settings, you consent to receiving all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time. All companies or networks we work with have their own privacy policies and offer mechanisms allowing users to opt out of tracking and behavioral targeting available through the advertisement itself or opt-out mechanisms mentioned in the 'How to Control or Delete Cookies' section.

1. What Are Cookies?

Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when visiting a particular website. Cookies are then sent back to the original website with each subsequent visit or to another website that recognizes that cookie. Cookies are widely used to make our website work, or work more efficiently, as well as to provide information to the website owners. Cookies perform many different functions, such as enabling smooth navigation between pages, remembering preferences, and generally improving user experience. Cookies can, for example, tell us whether you have visited our site before or are a new visitor. They can also help ensure that the ads you see online are more relevant to you and your interests. There are two broad categories of cookies: » First-party cookies, which are directly set by us on your computer or mobile device; » Third-party cookies, which are set by a third party on our behalf. We may use third-party cookies for functional, analytical, advertising/tracking, and social purposes. Cookies may remain on your computer or mobile device for varying periods. Some cookies are session cookies, meaning they are only stored temporarily during the browsing session and expire when the browser is closed. Other cookies are persistent cookies, meaning they are stored on your computer or mobile device for a set period and are not deleted when the browser is closed. They can be used by our website to recognize your computer or mobile device upon reopening the browser and browsing the Internet.

2. Why Do We Use Cookies?

We use cookies for various reasons, including to: » Enable, facilitate, and improve the functioning and accessibility of our website; » Track traffic flow and travel patterns related to our website; » Understand the total number of visitors to our website in real-time and the types of web browsers (e.g., Firefox, Chrome, or Internet Explorer) and operating systems (e.g., Windows or Mac OS) used by our visitors; » Monitor the performance of our website and continuously improve it; » Customize and enhance your online experience.

3. What Types of Cookies Do We Use?

The types of cookies used by us and our partners in connection with our website can be classified into one of five categories: "cookies necessary for our purposes," "functional cookies," "performance and analytical cookies," "advertising and tracking cookies," and "social media cookies." Below, we provide further information about each category and the purposes for which we and third parties set cookies.

Cookies Necessary for Our Purposes: These cookies are essential to provide you access to our website and all services available through the website. These cookies also support functions such as access to protected areas. Without these cookies, the services you have requested, such as transactional pages and secure login accounts, would not be possible.

Functional Cookies: Functional cookies store information about choices you have made and allow us to customize our website to you. These cookies indicate that when you continue to use the website or return to it, we can provide you with our services according to your preferences. For example, these cookies allow us to:

  • Save location preferences if you have set a location on your homepage and, if applicable, receive a local weather forecast;
  • Remember settings you have applied, such as layout, text size, preferences, and colors;
  • Show you when you are logged in;
  • Store accessibility options.

Performance and Analytical Cookies: We use performance/analytical cookies to analyze how our website is accessed, used, or performs to provide you with a better user experience and to maintain, operate, and continuously improve the website. For example, these cookies allow us to:

  • Better understand visitors to our website to improve and provide up-to-date and relevant content;
  • Test different design ideas for individual pages, such as our homepage;
  • Collect information about visitors to our website, such as their location and the browsers they use;
  • Determine the number of unique users visiting our website;
  • Improve our website by measuring errors that occur;
  • Conduct research and diagnostics to enhance the product offering.

We use Google Analytics and many other analytical tools to help us understand how users interact with the website. These web analytics services use first-party cookies to track user interactions, which in our case means they are used to collect information about how visitors use our website. This information is used to create reports and develop services that help us improve our website and related services. Reports reveal website trends without identifying individual visitors. Some services allow you to opt out of tracking directly through their services. For example, although you cannot opt out of cookies on our site, you can opt out of Google Analytics without affecting how you visit our site – more information about opting out of Google Analytics on all sites you use can be found on the Google page.

Advertising and Tracking Cookies: We may allow external companies, including advertising companies (such as Google), to place cookies on our website. These cookies enable such companies to track your activity on various sites where they display ads and record your actions so they can show ads that they deem relevant to you while you browse the Internet. These cookies store information about the content you view along with an identifier associated with your device or IP address. These cookies also allow us and third parties to know whether you have seen an ad or the type of ad, and how long it has been since you last saw it. This information is used for frequency capping purposes, helps tailor the ads you see, and measures the effectiveness of advertisements.

Third-Party Cookies: On various pages of our website, third parties may provide their own cookie applications to track the success of their services (applications) or customize applications for you. Due to the way these cookies work, we do not have access to these cookies, nor do third parties have access to the data in the cookies used by us. Some pages of our website may also contain embedded content, and these third parties may set their own cookies.

4. How to Control or Delete Cookies

You have the right to accept or refuse to store cookies on your device at any time by changing the settings in your web browser according to your cookie preferences. Please note that disabling cookies may prevent you from using all interactive features of the website and online courses and content. Most browsers offer instructions on how to change cookie settings. These settings are usually found in the "options" or "preferences" menu of your browser. If you want to limit only third-party advertising cookies, you can disable such cookies by visiting the following links:

Please note that these sites contain many more companies than those that place cookies through our website.

5. Cookies That Were Set in the Past

If you have disabled one or more cookies, we may still use information collected from cookies before setting your disable preferences; however, we will stop using the disabled cookie to collect any further information.

7. Pseudonymous User Profiles for Advertising and Market Research Purposes (Online Tracking and Analysis)

Maltamariner uses online tracking systems for advertising, market research purposes, and to make your use of our website as enjoyable as possible. This allows us to develop our website and tailor content to your needs. Maltamariner and external companies may use information collected through our website using cookies, web beacons, and other similar technologies to manage online advertising programs. This information may allow us and our external advertising services and other external companies to track user activities online over time and across different websites or platforms to measure statistics related to marketing activities and deliver electronic advertisements that may be more relevant to individual consumers and enhance their experience. Information about how online tracking for advertising purposes works and what happens when you choose the "Do Not Track" option can be found on the page http://www.aboutads.info/choices. Additionally, some external companies may provide a mechanism to opt out of their technologies. More information about the opt-out process can be found on the Network Advertising Initiative website, available at: http://www.networkadvertising.org/managing/opt_out.asp.

8. Legal Basis for Data Processing

If you reside in the European Economic Area (EEA), the processing of your personal data will be justified as follows: (i.) When your consent is required for the processing of personal data, such processing will be justified based on Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This article in the GDPR describes when processing can be carried out lawfully. (ii.) If the processing of your personal data is necessary for the performance of a contract between you and Maltamariner or for taking any steps at your request before entering into a contract, such processing will be based on Article 6(1)(b) of the GDPR. If this data is not processed, Maltamariner will not be able to fulfill the contract with you. (iii.) If the processing is necessary to comply with a legal obligation, we will process your information based on Article 6(1)(c) of the GDPR, for example, to comply with labor law regulations. (iv.) If the processing is necessary for the purposes of legitimate interests of Maltamariner, such processing will be carried out in accordance with Article 6(1)(f) of the GDPR, for example, to detect fraud.

9. Social Networks

Our website contains links to social networks (Facebook, Instagram, Twitter, YouTube, Pinterest). These social networks are operated solely by third parties. If you click on the links, information may be transmitted to these third parties. We use the so-called two-click solution. This means that usually no personal data will be transmitted if you visit our site.

10. Disclosure to Third Parties

Your personal data will be disclosed to third parties only when legally permissible or if you have given prior consent. In particular, we will not sell your data to third parties or otherwise commercialize it. We will disclose your data to state authorities only within the framework of legal obligations or as a result of an official order or court decision. We have obliged our employees and partners to maintain confidentiality and comply with data protection regulations.

11. How We Share Your Personal Data with Third Parties

Except in situations described in this Privacy Statement or when you have given your consent, we will not disclose the personal data we collect from you to third parties unless we are required to disclose this information to fulfill your request or for legitimate business purposes. Maltamariner shares personal data in the following circumstances: We may share your information with suppliers or third parties who provide or supply goods and services or act on behalf of or at the request of Maltamariner. These third parties may include, for example, our external technology providers, suppliers, and partners. These external service providers will have access only to the information necessary to perform these limited functions on our behalf.

12. Data Transfers to Countries Outside the EU

If necessary to start or fulfill a contract—for example, to process bookings for activities in countries outside the EU—we will transfer your data outside the EU. The same applies when such a transfer is necessary for our purposes. In this context, we ensure that the data recipient guarantees an adequate level of data protection and that no other interests worthy of protection conflict with the data transfer. Maltamariner relies on the exemptions specified in Article 49 of the GDPR in the absence of an "adequacy" decision and other safeguards under the GDPR (e.g., binding corporate rules concerning data transfers outside the EEA). In particular, we collect and transfer personal data to countries outside the EU only: with your explicit consent; to perform a contract with you; in a manner that does not override your rights and freedoms. If this data is not processed and transferred, Maltamariner will not be able to fulfill the contract with you or you will not have access to any or all benefits and features related to your transaction. We strive to apply appropriate safeguards to protect the privacy and security of your personal data and use it in accordance with your relationship with Maltamariner and the practices described in this Privacy Statement. If you have any questions on this matter, please contact our Data Protection Officer.

13. Data Deletion

We store data for the duration of your business relationship with us and otherwise in accordance with applicable law. Personal data will be stored no longer than necessary for the purposes for which they are processed. We will store your personal data as long as you have a membership account or need our services for us to provide them. If you are in the European Economic Area, upon withdrawing consent to the processing of your personal data, all your received and stored personal data will be deleted if they are no longer needed by us, unless we are required to retain this personal data by law or to fulfill our regulatory obligations. In such cases, we will store this personal data only as long as necessary. More information about where and for how long your personal data are stored and information about your rights to delete and transfer data can be obtained by contacting our data privacy department at rejsy@cominoferry.com.

14. Data Security

Maltamariner has taken the necessary technical and organizational measures to protect the personal data you provide from loss, destruction, manipulation, and unauthorized access. Our employees and all persons involved in data processing are obliged to comply with data protection regulations and treat personal data as confidential. Our employees have been adequately trained. Both internal and external audits ensure compliance with all data protection processes at Maltamariner. We use a secure online transmission procedure, called "Secure Socket Layer" (SSL) transmission, to protect our users' personal data. You can see this by the addition of an "s" to the address http:// (https://) or by the display of a green, closed padlock symbol. By clicking the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version you are using. SSL encryption ensures that your data are transmitted in an encrypted and complete manner.

15. Rights of Data Subjects in the European Union

The General Data Protection Regulation of the European Union (GDPR) and other privacy regulations in various countries provide certain rights for data subjects. If you wish to confirm that Maltamariner is processing your personal data, obtain access to the personal data that Maltamariner may hold about you, or have other questions, please contact us at rejsy@cominoferry.com. You can also request information about:

  • the purpose of processing;
  • the categories of personal data concerned;
  • who outside of Maltamariner may have received this data from us;
  • the source of the information (if you did not provide it directly to Maltamariner);
  • where the personal data are stored and how long they will be stored.

You have the right to rectify (correct) your personal data if they are incorrect. You can request that we delete these data or cease processing them, with certain exceptions. You can also ask us to supplement or update your personal data, transform them into an anonymous format, or block any data stored in violation of the law, as well as object to their processing for legitimate reasons. You can withdraw your consent to the processing of personal data or further processing of personal data by us at any time. You can also request that Maltamariner stop using your data for direct marketing purposes. In many countries (including EEA countries), you have the right to file a complaint with the appropriate data protection authority if you have concerns about how Maltamariner processes your personal data. When technically possible, upon your request, we will provide your personal data to you or transfer them directly to another controller. You have the right to receive your personal data in a structured and standard format. In addition to the information contained in this Privacy Statement, upon request, you can obtain additional and contextual information regarding specific services or the collection and processing of your personal data.

16. No Automated Individual Decision-Making

We do not use your personal data for automated individual decision-making.

17. How Can You Contact Us?

You can find our contact details as the responsible entity in the editorial footer. If you want to exercise the rights mentioned in section 15 or have questions about our privacy policy or this privacy statement, you can contact us via email: rejsy@cominoferry.com.

18. Changes to the Privacy Statement

From time to time, it may be necessary to update or modify this Privacy Statement to reflect changes in our business practices, data collection practices, or organization. We reserve the right to change this Privacy Statement at any time, for any reason, without notifying you, except by publishing the amended Privacy Statement on our website or, if you have provided us with your email address, by sending you an email informing you of the amended Privacy Statement. It is recommended to regularly check the Website, paying attention to the last modified date provided at the top. Under no circumstances will we restrict your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should stop using the Website and stop providing us with personal data before the amended Privacy Statement comes into effect. If you continue to use the Website or provide personal data after the amended Privacy Statement comes into effect, you will be bound by the amended Privacy Statement.